Delivery & Returns

Delivery

NOTE: Due to current global circumstances, deliveries are likely to be delayed. Please allow 2-4 working days for shipment.

You will receive a confirmation email with delivery details when you've made payment. 

Orders during Weekdays

• Orders before 1pm will be dispatched on the same day.
• Orders after 1pm will be dispatched on the next working day.

Orders during Weekends

• Orders during weekend will be processed on next working day

Please allow:

• West Malaysia : 1-3 working days after dispatched
• East Malaysia   : 2-7 working days after dispatched

Note: Courier services may be delayed during weekend and public holidays, so please allow a few extra working days for delivery.

Please allow 1-2 days for dispatch after you have placed your order. We will advise you in the event that your order is delayed. Rural addresses may have longer delivery times. All orders are tracked, but we accept no liability for orders lost in transit.

Shipping Charges

• DELIVERY available to Malaysia Nationwide.
• *FREE DELIVERY to West Malaysia (for purchase above RM80) & East Malaysia (for purchase above RM100) 

Please note: Free shipping applies to orders made online at www.haakaa.com.my ONLY. This offer is not available at other marketplace stores. Additional costs for oversized items may apply.

Returns

Receive wrong color or faulty goods, we will happily provide an exchange or credit voucher subject to the following conditions;

• Contact is made with Haakaa Malaysia within 7 days of delivery
• Goods are returned within 7 days of delivery
• The goods need to be in the original condition as purchased
• Returned goods are accompanied with a receipt

The above does not apply to clearance items, which are not returnable. Exchanges are to be at the expense of the customer if exchanged via post or courier.

All Haakaa products are not refundable if you change your mind due to hygiene reasons. 

We are not able to provide refunds if you change your mind.

If for some reason you have selected the wrong colour, size or simply change your mind on the item you have purchased, kindly contact us soonest possible. If your item hasn't been shipped yet we are happy to change it, however, once order is logged on the courier, we are unable to make any changes - However please feel free to contact us and we will do our best to help you!

If you have any further questions about orders, please email us at [email protected] or Whatsapp us on 03-2856 8597.