FAQ

 

 

Need Assistance?

If you need any assistance, kindly contact us via email enquiry@haakaa.com.my  or call us at 03-92011278  (Business Hours:  Mon – Fri , 9am – 5pm , Excluding Public Holidays) .

 

 

How can i make payment for my order?

We accept VISA/MASTER or Online banking direct debit payment by Major Banks in Malaysia.  

 

 

How much is the shipping charge?

We offer Free Delivery to Malaysia nationwide for orders above RM50.

If you need delivery to other country, kindly contact us for delivery charge before placing order.

 

 

How do i know my order has gone through, and payment has been confirmed?

When you process your order in the check out payment page, you will be notified whether your payment has been accepted or denied. You will receive an email regarding the status of your order. Tracking information can be found in your account page once your order is shipped.  

 

 

When will my order be dispatched?

We always do our best to prepare and dispatch your order as soon as possible. Please allow 1-3 working days for West Malaysia deliveries, and  2-7 working days for East Malaysia deliveries. 

If your order is placed during weekend or public holiday, it will be processed on the next working day. During the holiday season, like Hari Raya, Independant Day, Christmas, New Year, Chinese New Year etc. Kindly allow longer time for the parcel to reach you.

 

 

Is there a cost if I decided to return my item via courier?

If you have ordered the wrong size, colour or have changed your mind about your order, Shipping costs to return and resend the item will be charged.

If you received an item which is faulty or broken, we are happy to replace the goods and pay for shipping cost .

 
 

I've ordered the wrong item, what do I do?

In the case of ordering the wrong item, kindly let us know soonest possible by emailing orders@haakaa.com.my or calling us on 03-92011278. We will try to amend your order and dispatch as soon as possible.
 
 

A part of my item is broken, do you stock parts?

Yes, we do stock parts! If you are looking for parts or accessories of an item, kindly email enquiry@haakaa.com.my along with a picture of the part which is broken and the name of the product.
 

There are no products to list in this category.