When you checkout on haakaa.com.my, the page will notify you if your payment has been accepted or denied. If you are paying via direct credit, you will receive an email from Haakaa with the account name and number for you to transfer the money into. Once your payment has been received, you will receive an email confirming that your order is now being processed. An email with your tracking number will also be sent once your order has left our warehouse.

Please be aware that it can take up to 3 working days for your direct credit payment to clear and be allocated to your order. You will receive a confirmation email once your payment has been received and another email with your tracking number once your order has been processed through our warehouse

We aim to have your order on the courier as soon as we can. Please allow 1-3 working days for process and deliveries. Please allow an extra 2-3 working days during public holidays and for rural deliveries (make sure you mention your RD when placing your order to avoid further delays). Courier services may take a little longer than usual over the campaign/event period.

This is not a likely occurrence, but sometimes we run out of stock after your shopping cart has been submitted. We try to avoid this frustration as much as possible. If this does happen to you, you will receive an email from us stating the product that is out of stock and asking whether you would like to exchange it for another product or receive a refund.

If you have ordered the wrong size, colour or have changed your mind about your order you will be charged for shipping costs to return the item. If you receive an item which is faulty or broken, kindly contact us for further assistance.

In the case of ordering the wrong item, you will need to let us know ASAP by emailing [email protected] or by calling us on 03-28568597. We try and get our online orders sent as quickly as possible, so the quicker you get in touch, the sooner we can correct any errors.

Yes, we do stock parts! If you are looking for a part of an item please email [email protected] along with a picture of the part which is broken and the name of the product.

We may send special offers in our social media (Facebook/Meta, Instagram etc) where you can use promotional codes in online. Promotional codes or 'Gift Voucher Code' entitle you to receive discounts on items between specified dates. To use a Gift Voucher Code online offer, simply type the code into the Gift Voucher Code area at checkout. Please make sure you read any Gift Voucher Code Terms and Conditions. Gift Voucher Codes are not compulsory. If you do not have a promo code, you can bypass this section.

We may run "free gift with purchase" promotional offers where you will be sent a free gift along with your online order if you order a certain product or if your total order amount reaches a certain level. Please note that the free gift threshold for total order amounts is calculated after promo codes have been applied and before shipping fees are applied.