Terms & Conditions


All goods and services sold by us to you are sold on the terms of trade set out below. We may at any time vary these terms of trade. These terms of trade may not otherwise be varied unless agreed by us in writing. In these terms of trade, references to "we", "our" or "us" are references to Botato Sdn Bhd (MY) and references to "you" and "your" are references to the customer.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Botato Sdn Bhd does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.



You will be deemed to have read and accepted these terms of trade when you confirm an order for goods or services by clicking on the "SUBMIT" button or "I ACCEPT" button. Once your order has been accepted by us this will constitute a binding contract for the supply of the goods or services on these terms of trade.


Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.


Price and Payment

For all goods or services ordered by you, you must pay the price for the goods or services specified on our website at the time your order is accepted by us. All payments are to be made by Paypal (Visa, Mastercard). We may contact you directly to confirm your credit card details. All prices are in Malaysia Ringgit and are inclusive of GST. You will pay all other applicable taxes, import duties, levies or tariffs which may be payable (if any).


Shipping and Handling

Currently the shipping is free of charge to all areas in Malaysia, we may review the shipping fee anytime without prior notice


Order and Delivery

We will endeavor to deliver goods ordered from us within 5 days from the date we receive and accept your order. This will be subject to stock availability. If we anticipate that you will not receive the goods within that time we will advise the reason for the delay and the likely date of the delivery. You will then be asked to confirm the order or cancel the order. The timing for delivery of services ordered from us will be as specified on our website or as agreed by us and you. We will not be liable for any delays in delivery of goods or services.


Property / Risk

Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.


Returns Policy

Should you change your mind we will happily provide an exchange or credit voucher subject to the following conditions;

  1. Returned goods be accompanied with receipt
  2. The goods returned within 7 days of delivery
  3. The goods need to be in the original condition as purchased

The above does not apply to sale goods, which are not returnable. Exchanges to be at the expense of the customer if exchanged via post or courier.

If goods are faulty. Faulty goods must be returned to us as soon as possible. Shipping charges will be borne by you.

If for some reason you have selected the wrong colour, size or simply change your mind on the item you have purchased please contact us as soon as possible. If your item hasn't been shipped yet we are happy to change your order, however, once your order is logged on the courier we are unable to make any changes - however please feel free to contact us and we will do our best to help you! For Hygiene reasons we cannot return some items such as nipples, sippy spout, potties, toilet trainers, breast pumps etc.



Subject to the provisions of this clause, to the extent permitted by law:

  1. all warranties, representations and guarantees (whether express, implied or statutory) are excluded;
  2. we will not be liable for any indirect losses or consequential damages of any kind suffered or incurred by you; and
  3. we limit our liability to the replacement, or replacement cost and the delivery cost, of the relevant goods at our option.


Governing Law

These terms of trade are governed by and interpreted according to the laws of Malaysia.


Business Name

On all orders placed on the Haakaa.com.my website Botato Sdn Bhd will appear on your statement.


Changes to the Agreement

Botato Sdn Bhd reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.